Frequently Asked Questions
Discover the answers to your frequently asked questions about our products.
Which hair types is this product best for?
Our products are designed for all hair types.
What is the shelf life and how should the product be stored?
- Protein: Shelf life is 1 year; store in the fridge at all times (opened or unopened).
- Moisturizer: Shelf life is 1 year; store in a cool, dry place.
- Oil: Shelf life is 1 year after opening; store in a cool, dry place away from direct sunlight and heat (can be stored for up to 2 years if unopened).
How often should I use the products?
- Protein: Use on wash days, ideally twice a month, no more than three times a month.
- Moisturizer and Oil: Apply daily to promote a healthy, hydrated scalp and hair growth.
Will your product guarantee hair growth for stubborn, stunted hair growth?
While our products help promote healthy hair, results vary based on individual needs.
Are your products safe for children?
Yes, our products are safe for children; we recommend usage for children 2 years old and up.
Shipping & Delivery Information
Find the answers to your frequently asked questions about our shipping and delivery.
What are the estimated shipping & delivery timeframes?
- Domestic Orders: 3-5 days
- International Orders: 1-2 weeks
Do you offer international shipping?
- Yes, we offer international shipping.
- Customers are responsible for additional shipping fees, duties, and taxes.
Which carriers do you use for shipping?
We use UPS, USPS, FedEx, and DHL for shipping.
Do you offer free shipping?
We offer free shipping only during sales.
What are your shipping costs?
- Outside of promotions, customers are responsible for shipping costs. The standard fee is $15 for domestic orders and $40 for international orders.
- If shipping exceeds the base cost, customer will be responsible for the additional fees including duties and taxes for international shipping.
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Created For All Hair Types
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Fast Domestic & International Shipping
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Safe for the Whole Family
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Real & Natural Ingredients Only
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